American Home Shield
Water heater exploded after repeated visits, replacement payment withheld

I called American Home Shield (AHS) regarding my hot water heater (HWH). They first sent a company that could not tell me what was wrong with the HWH but that wanted to replace it for over $1600. They charged my $35.00. AHS sent another company that could not find what was wrong. The company sent a second technician that found a plug in the line. The "fix" last for about a week. I called AHS yet again and had them send the technician back to my house. The technician told me that I did not need a new HWH, but that it needed to be drained.

The HWH exploded the next week and flooded my house. A professional service had to dry my house out for an entire week, and I have a $500 insurance deductible. I have lost personal property that belonged to by deceased father and can never be replaced. AHS first told me that they could not cover the replacement HWH because it had sediment in it. They finally agreed to give me $330.00 for it, after I paid yet another technician another $55.00 to look at the HWH. I called AHS today because I still have not received the check. It was cut on the 29th. Apparently AHS has decided not to send the payment because my next installment payment on the contract was due July 1 and I haven't paid it. Go figure.

If anyone is considering a class action against this company, please let me know. I am anticipating filing a claim in Magistrate Court in Cobb County, Georgia.

Company: American Home Shield
Country: USA
State: Tennessee
City: Memphis
Address: 889 Ridge Lake Blvd
Phone: 8006693965

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