American Home Shield
Pool heater emergency, two-week wait and $45 fee charged

I purchased a home warranty through American Home Shield Corp. And paid the annual warranty fee for several years. When my pool heater froze and a pipe burst during a freeze, I had an emergency situation on my hands. Water was leaking from the heater at a rate that would have drained the pool within a day.

When I contacted American Home Shield Corp. To report the incident and file a claim, I was told that it would be two weeks before a service company would be able to investigate the problem. By then, tens of thousands of gallons of water would have been lost. Something needed to be done immediately. The company's response? You'll have to wait two weeks.

To prevent more water loss and damage to my property, I called my pool maintenance company to remove the broken heater and fix the broken pipe. It was, after all, an emergency situation. When the American Home Shield contractor finally arrived, he advised the company that my pool had heater. Well DUH! He also attempted to charge me the $45 fee simply for reporting erroneous information.

American Home Shield's response? You should have waited until our contractor could examine the problem. There is nothing we can do at this point.

Think twice before buying ANYTHING from American Home Shield.

Company: American Home Shield
Country: USA
State: Tennessee
City: Memphis
Address: 860 Ridge Lake Blvd
Phone: 8008274636

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