PayPal
Only $175 of $229.95 refunded for undelivered Ping club

Last month I signed up to become a first-time eBay user. I was looking for a G-5 Ping club for my husband's birthday and thought it would be "safe" to buy one on eBay. I thought that since millions of people deal with eBay every day, it would not be a problem.

WRONG! I found a club, and the price was great. The only method of payment the seller would accept was PayPal. I provided my credit card info, and the charge was made (almost immediately). That was on May 3rd. Delivery was 3-5 days. On May 10th I still had not received anything, so I e-mailed the seller, "OLDETIMER." He (Jason) assured me the club had been sent and offered to send me a copy of the shipping receipt. I asked him to do that. On May 13th, I still had no club and no shipping receipt. I e-mailed Oldetimer back and got no response.

On May 15th I submitted a complaint through PayPal at "My PayPal" in my account. They decided in my favor (no brainer) and credited my credit card account $175. The total charge was $229.95! They claim they do NOT guarantee 100% reimbursement for items purchased through PayPal. They said they were trying to collect the balance from the seller, but there were not enough funds to cover the additional $54.95 that was originally charged.

I have sent a letter to my credit card company disputing the charge and claiming this to be fraud. In my opinion, it is. I have not heard anything from PayPal since the $175 credit. I did receive a letter from my credit card company saying they were investigating the charge and the $54.95 would be exempt from finance charges.

BEWARE WHEN ORDERING FROM EBAY WITH PAYPAL! I found out the hard way. I will never order anything from eBay again. Do not let the same thing happen to you.

Company: PayPal
Country: USA

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