Sears
Duct Cleaning Left Vents Damaged and Added Surcharges

Today, on June 8th I had Sears Carpet and Upholstery Care scheduled to come and clean the ducts in my house.

I have a few issues, which I feel I need to address;

1. I needed to re-secure the vent grills myself after the duct cleaning, as they had been reattached haphazardly.
2. The vent latches would not work after the technicians had replaced the grills
3. The vent in my office was not cleaned
4. I was charged for two additional vents, one never cleaned
5. The technicians were in a hurry and did not perform a proper service
6. The technicians did not clean after themselves
7. The paint work around the grilles was damaged (beyond any reasonable amount of damage, and as a consequence I will have to have some plaster work done)

I called your representative, Ms. Jessica Kelly, to voice my complaints. She stated, I'll have a manager to call you. I feel that after the price I am paying for an unsatisfactory vent cleaning, I should not have to wait to speak to a manager.

I was also dissatisfied wit the additional surcharges, which had not been disclosed to me prior to ordering the service; TTC trip charge carpet for $8, and something illegible (document not clear) for $9. The other charge seems to be for gasoline, according to Ms. Kelly. Why should the consumer pay for the gasoline? And what is the fee for carpet when I do not even have carpet in my house?

I have been a satisfied customer of Sears for quite a while, but this incident really makes me consider other options when considering further repair work in my house.

Simply put, the work was substandard and performed in a hurry.

Company: Sears
Country: USA
State: Maryland
City: Linthicum
Address: 805 G Bankwood Ct
Phone: 8002292323

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