Vonage
Vonage customer service is horrible

I joined Vonage phone service In February
Like most consumers when I got the phone sevice I assumed it would work on all my phones in my home. NOT it works only thru the computer, so the only working phone you in your home is one the connected to the computer.
Yes your other phones WILL work IF YOU purchase additional equipment to make them work, this equipment IS NOT provided.

Well when I decided I need phones to work in my upstairs bedroom I swtitched my phone service to my local cable and internet provider, they provided and huge DISCOUNT.
Here;s where the problem started!!! They charge a 33.99 disconnection fee! This fee is in listed in the terms of service however the terms of service is like 10 pages long so who reads every worD! ANy way I called to dis continue my service with them, they insisted on charging me the fee EVEN after I explianed to them that I needed all phones to work in my home not just ONE! You see My son is beging deployed to Iraq in 3 weeks and calls from him are ususally around 3 or 4AM my time!
I had to hold for 45 minutes to speak with a rep from Vonage only to be told I was going to be charges another 33.99.

Do not get this service it was out alot and the sound quality was not that great!

Company: Vonage
Country: USA
State: New Jersey
City: Holmdel
Address: 23 Main St

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