Sprint
Pcs shutt off my phone and called me a high risk 3 days before my first bill was due ripoff

I recently got a cell through Sprint. I got my first bill about 2 weeks ago I payed the bill online on the 4-28-06. On 5-1-06 Sprint shut my phone off. I check mt bank account and the money is still there found my bill its not even due till 5-3-06.

I called sprint they told me that i need to pay $270 to get my account reinstated and that my online payment had been declined by my bank. Whent to my bank and was told that the item had never been submitted. I got a bank statement which show the item had never been submitted. I then went to sprint store where i purchased the phone.

Where Tim told me that i needed to pay $270 and there was nothing that could be done. I left came back 10 mimutes later taked to Tim again showed him my bank statment he told me that there was nothing that could be done. I asked to see the manager Jeff who looked at my info talked to 3 different cucstomer service agents in 3 different depts.

And got nowhere after about 20 minutes we were informed that this was going to take awhile and that we should pay the origanal amount of $99.10 which we did and left. At about 5pm Jeff called me back and told me that he had talked to 2 more agents and a regeinal director but had gotten nowhere with my problem.

The bottom line is iam paying for a phone i can not use. To shut someones phone off before the bill is even due is crap when you go into the store and the guy behind the counter tells me that iam high risk before the bill is due is crap. To tell me that me that my payment had been declined when they had never seen it is crap. The fact that they can shut off my phone in minutes but cant turn in hours and maybe days is crap.

Company: Sprint
Country: USA
State: Washington
City: Belingham
Address: 3908 Guide Meridian St
Phone: 8004804727

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