Cingular Wireless
Store Refused Phone Return, Reported Unpaid $300 Fee To Credit

Before I sign the contract if Mr. Disessa, I ask about the returning police, and we agree if the phone does not work in my place i have a right to return the phone. My contract say that I can return in 30 days with out a early termination fee.

I went back 4 days after, talk to Mr. Disessa and he give me a different phone to try. I try for a couple weeks and didn't work. I went back to return and Mr. Disessa wasn't there, but the salesperson available call him, and he disagree to take back.

I call 1-800-331-0500 Cingular costumer service and spoke with them, I believe I spoke to Erica Anderson, the costumer service from Cingular, and she say that I have a right to return, is in my contract that I have and show to salesperson. The sales person didn't take back because Mr. Disessa told her to not.

I was on the phone talking to Cingular costumer service in front of the salesperson and they ask to put the salesperson on the phone because she was refusing to take back. They talk to her and she agree to take back. I talk to Cingular and they said was fine. Last month I find out they report me to not pay a $300.00 Fee, and my VERY GOOD credit is mess up. I have names and paper work to prove, and I fax to them. It is been 2 weeks and not respond from them.

Company: Cingular Wireless
Country: USA
State: Massachusetts
City: Natick
Address: 1245 Worcester Rd
Phone: 5086470817

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