Movado Group, Movado Tyson's Corner Boutique
Damaged my watch. Wanting to do unnecessary work. Held my watch

I bought my Movado Vizio in late 2000 for $600 at Movado Dealer.

A watch dealer in NY was not able to open the watch to replace the battery in summer 2005. Causing minor marks in the casing.

Tyson's Corner Boutique (703-917-8901) put in new battery and later said the back case was damaged because it was "pushed-in". I stated the watch is no way was damaged because I took good care of it and no way it was damaged by the NY watch store.

TC Boutique sent the watch to Movado repair center (Fay Reid, Karen Remhoss, 1-800-810-2311) and they wanted to overhaul my watch for $375! I said is ridiculous and they lowered it to $250. I told them all I wanted was a new battery.

Movado repair center said overhauling the watch is required as the watch is "not damaged" (this is contrary to TC Boutique's statement that claimed the watch was "pushed-in" damaged) but a "recommended" service to all Movado watches.

I would appreciate your help in getting this resolve. As you can see, they wanted to fix nothing for $250 ("discounted" from $375). All I needed was a new battery.

TC Boutique has my watch since December 18.

Thank you for your help!

Company: Movado Group, Movado Tyson's Corner Boutique
Country: USA
State: Virginia
City: Fairfax
Address: 8051L TYSONS CORNER CTR #J6L MCLEAN, VA 22102
Phone: 7039178901

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