Aaron's Sales And Lease
Late washer delivery, flooded floor, and harassing home visits

I went to Aaron's to rent a washer and dryer and was supposed to get free detergent but never received it. It took them two weeks to deliver the merchandise, and every time we would call to ask, it was someone else's fault (like the shipment did not come in or the merchandise was messed up).

When they finally did deliver, they hooked the merchandise up wrong. Our floor got flooded. My husband ended up fixing it, and we could not use the dryer for two more days because they did not have the right stuff to hook it up. My husband ended up fixing everything.

We would go in to pay and then someone would call or show up wanting money. When we finally had enough, I tried to make an appointment for them to come pick the merchandise up, and they would not make an appointment. The guy I talked to, Cody, said he would have someone contact me.

Then nothing, until the corporate office called my husband saying this office had complained that we were not paying and were refusing to give back the merchandise. So my husband set up an appointment for February 9 at 7 p.m. so he would be here, and he told them not to come and bother me because he was going to be out of town until that day.

So on February 8 at about 8:30 p.m. there was a knock on the door, and before I could get to the door, they started banging on the door and holding in the doorbell. I went to see who it was, and when I looked out I saw a man go into my front yard while the other banged some more, then went and got into the truck. The man who went around to my front yard started going around banging on windows and stepping on plants.

The other man pulled in front of my garage, kind of trapping me, and held the horn until my neighbors finally yelled to shut up. Then he pulled against the house and revved the motor so the whole house shook, then he pulled out, backed in, and held the back-up beeper on for about 5 minutes and started the honking all over again, all while the other guy was still sneaking around the house. Then they finally left.

About 9 p.m. the next night, when they were supposed to be there, they never showed up. Then today, my husband is gone again and they came knocking on the door at a time when I am normally at work, because I work for a school, so how did they know I was off? They started harassing me again, threatening to call the cops if I did not let them in right then.

I said just come back tonight at around 6 p.m. and my husband would be here, but they refused. They left, and I called the corporate office in Georgia, and they said too bad, because they said they showed up and we refused to let them in on the 9th, so they were no help either.

So I shoved the washer and dryer outside while they were gone, and it was a good thing, because they came back and tried to harass me some more. This time I did not open the door, as they had no reason to come in. I said just leave the receipt outside, and they said, "You don't get one if we can't come in." Now why did they need to come in so badly when the merchandise was outside? One guy even made the comment before he left the first time, "I will be coming in there today, you wait and see."

This is plain harassment and something should be done. If anyone knows who I can contact, please let me know. I already contacted the BBB. When I told the corporate office I would be contacting the BBB, he said, "So others have; it does no good." They need to be stopped. I feel more sorry about my children than anything else. They thought someone was trying to break in that night, and my 5-year-old was in tears.

Company: Aaron's Sales And Lease
Country: USA
State: Arizona
City: Casa Grande
Address: 1156 E Florence Blvd
Phone: 5208769595

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