Musician's Friend
Ripoff fraudulent pricing

I ordered a mandolin from MF on 1-25-06. The finish options available were tobacco sunburst, walnut and amberfade. The tobacco and walnut options were priced at $499.99 and the amberfade at $798.99. I ordered a tobacco sunburst finish and received confirmation of order promptly. The day after I order I am looking at MF website and the prices have jumped to $799.99 for tobacco and walnut and $849.99 for amberfade! This seems odd to me, but I congratulate myself on getting a great deal.

Then two days later I receive a backorder notice saying my shipment will be delayed a month. And then today (2-1-06) I receive a cancellation of order notice! I immediately call MF and ask how to change my order to walnut, which was advertised at the same price as the tobacco. I am told I will have to re-order the mando at current price of $799.99 instead of recieving original price of $499.99! It seems to me original price should be honored since both finishes were available at time of order for that price. I was not even offered the chance to change order before price was changed and original order was cancelled. This is a scandalous way to do business.

I was basically called a liar by customer rep when I told them at the time of original order BOTH finishes were listed at $499.99. It appears someone mis-listed the prices and when I ordered they caught their mistake and quickly took steps to cover it up. They told me they could not confirm that both finishes were listed at $499.99 when my order was placed. They removed the tobacco finish option altogether from webpage, this was after they sent the cancellation notice.

I was also told if I had printed a copy of webpage that confirmed both finishes were listed at $499.99, they would honor that price for the walnut finish. Me telling them this was the case was not confirmation enough. Very, very disappointing indeed.

Company: Musician's Friend
Country: USA
State: Oregon
City: Medford
Address: P.o. Box 4370
Phone: 8003918762

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