Monitronics International
Terms of adhesion

Moved into a new house in the Chicagoland area. My spouse was approached by roving security installers with a free installation pitch...

Glaring flaws in installed system

Installed system uses hard-line telephone system. (burglars simply cut the telephone line and the whole thing is ineffective afterwards). After paying on the system for two years, I call the company, and request an alternate response system - i.E. Mobile technology solution.

Monitronics insists on payment for $500 'chip' or $500 balance of 3 year contract term

Monitronics says my current system doesn't work with mobile technology, but for a mere $500 I can have the 'chip' installed. I ask who owns the equipment in my house - they say "you do, it's paid off". They say whatever I do, I'm on the hook for a three year contract, on which, incidentally a little over $500.00 remains.

Monitronics bullies the consumer

I give notice that I immediately wish to terminate the contract, want them to remove -their equipment - which is tresspassing on my property - and take any action necessary to minimize their damages on the contract term.

*I can't imagine how "not monitoring" one system causes them any expense.*

*I disconnect my hard-line phone, change to a VOIP account.

They are unable to monitor my alarm, but continue to insist that I'm obligated to pay the remainder of the contract — even though they are unable to monitor the system!

They insist that I agreed to be (tied) to a phone carrier during the next three years at this residence - notwithstanding that I'm moving in a few weeks.

Company: Monitronics International
Country: USA
State: Texas
City: Dallas
Address: 12801 N Stemmons Freeway
Phone: 8002321490

  <     >