Humaine Society Animal Clinic
Kerrie Resler ripoff

RE: Complaint Against: Humane Society Animal Clinic
Location: 8210 D'Arcy Road. Forestville, MD 20718
Contact #: 301-324-0807
Date of Occurrence: Saturday March 12
Time: Approximately 6:00pm

On Saturday March 12 at approximately 7:30-8:00am I dropped off my two cats (Deymian-Boy & Dystiny-Girl), I made an appointment a week before to get there nails clipped, both fixed and both rabie shots. I picked them up at about 5:30pm and when I got home I noticed there nailed where not clipped. So I called back to the animal clinic and here's what took place.

Kerrie Resler: Animal Clinic.

Me: Yes, I just picked up my two cats and I noticed there nails where not clipped when I asked that they be.

Kerrie Resler: Hold on.

Kerrie Resler: Well on the sheet you didn't circle the option for nails clipped.

Me: Ok, well I sat and talked with the veterinarian for a long time letting her know all the services I wanted done today and she said ok. Now why didn't she tell me I have to circle it on the paper and that I can't tell her word of mouth what services I want performed?

Kerrie Resler: I don't know (very nasty tone), look the point is you did not circle it so do wanna reschedule?

Me: Excuse me? What is your name?

Kerrie Resler: Kerrie.

Me: Kerrie what?

Kerrie Resler: Resler.

Me: Spell your first and last name please.

Kerrie Resler: (she spelled it out very fast and nasty)

Me: Now who is your manager?

Kerrie Resler: I don't have one, I am the manager.

Me: So you have no boss or manager over top of you?

Kerrie Resler: Nope.

Me: Well, how do I get in contact with the board because your attitude is very nasty, inappropriate, out of line and your customer service skills are horrible.

Kerrie Resler: (HUNG UP ON ME)

Me: (I called back)

Kerrie Resler: Animal Clinic.

Me: Excuse me, how dare you hang up on me! I want the number to the board because I am making a complaint against you.

Kerrie Resler: Well that's totally fine, but I can't give the boards contact information out to anyone-sorry.

Me: Well I want to leave a message for you to get to the board regarding this situation.

Kerrie Resler: Yeah well, what's the message?

Me: My name is xxxxxx and my contact number is xxx-xxx-xxxx, that is my work number and I can be reached there Monday - Friday between the hours of 10-5. And im calling regarding you, Kerrie Resler. This is a complaint.

Kerrie Resler: Ok (HUNG UP AGAIN ON ME)

Me: Called back

Kerrie Resler: Animal Clinic

Me: You know you are really making your company look really back because the way you are acting is obscene and way out of line. I will be making a complaint.

Kerrie Resler: (HUNG UP ON ME)

Beware kerrie resler is a nasty incompetent person and if you can, take your animals somewhere else cause her customer service skills are worse than a animals. Someone needs to give her a rabie shot to calm her down

Company: Humaine Society Animal Clinic
Country: USA
State: Maryland
City: Forestville
Address: 8210 D'Arcy Road
Phone: 3013240807

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