Vertrue, MemberWorks
Ripoff Former employee with information Hanover Internet

I was an employee of a company that dealed with MemberWorks, now known as Vertrue. The company that I worked for was called Hanover Direct, Inc. They own many catalogs, namely International Male, Silhouettes, Improvements, Home Focus, Gump's, Domestications are just to name a few. We were instructed to take orders and then attempt to talk consumers into "upsells" essentially increasing their order cost for our own profit. The idea is that one item might complement another, and you might want to buy it. Consequently, every business is looking for ways to make money. Memberworks pays most if not all of the 800 numbers necessary to keep the company active. That along with payouts adds up to about $50 million a year.

My job was to directly interract with the customer and attempt to sell MemberWorks' programs (simple escapes, connections, homeworks). We were instructed to read a script, but try to make it sound appealing and "sexy" to try to get you to agree to look over the "information packet." We were also supposed to actively listen to the background chatter going on over the phone and try to use sounds we hear to entice you into buying (i.E. A crying baby may make us want to say "this would be a great way to help save money as a parent")

However, where most of you on here are wrong, we were always required to explicitly state that you MUST call to cancel charges, and that a certain amount WILL BE BILLED after 30 days. YOU ALWAYS HAVE AN OPTION, but skilled "salesman" will make it appear that you have no option. If we do not explicitly state the terms and conditions, basically the charges and trial period terms, we could potentially be fired. Why would any person in a company risk their life in order to scam you? I'll tell you... We get commission... That's right, that ugly c-word. For every program that we sold, we got an extra dollar added to our check. Not much, but for that minimum wage job and several "accepts" in an hour, it really adds up. Some of the top sellers in our company have doubled their paycheck just on their sales techniques.

There are some people that will do anything to get this money, and this is where the true ripoffs occur. If you need any further information on the subject material/contacts etc, contact me. Although I do not work there anymore (due to not wanting to sell... I was fired for low numbers) I still do have inside contacts and friends that work there. Let's bring this company down!

Company: Vertrue, MemberWorks
Country: USA
State: Nationwide
Site: memberworks.com

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