FedEx
Delivery Website Blocked Me After Identity Questions

I wasn't home for a delivery and wanted to send it to a different address (my work) so I would be there to accept the item. I attempted to register on the website to set up the new delivery location, which they suggested doing on the slip they left.

The website asked me a ton of ridiculous questions, like previous addresses, last four digits of my driver's license, first name of someone living at my address and so on. First of all, it's creepy knowing that they know some of this stuff. After answering them, the website would not allow me to go any further, stating I attempted too many log ins and to try later. I tried later (next morning) and got the same message. So I never got to request a different delivery address online. A completely useless website.

I now need to do it the old-fashioned way and make a telephone call and talk to a real person, which is probably better anyway. I'm crossing my fingers that I can understand the person!

Company: FedEx
Country: USA

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