CVS Pharmacy
New pharmacist continues to make my life even harder - Prescriptions

I have used the CVS in Eagan MN on Johnny Cake Ridge rode for the last 7 months (when I moved to the area I transferred my scripts). I have a rare genetic disease called Ehlers Danlos Syndrome and I take a handful of medication so when I transferred to this store I immediately introduced myself to the pharmacist (Joe) and told him we would be getting to know each other better as I have all these medications. He was very nice, extremely good at his job and genuinely cared about the well being for his customers. And this is probably the reason he got a promotion and had to move up within CVS. Now comes all the hell I have dealt with, with a new pharmacist that has treated me with such little respect, refuses to give my medication to my boyfriend and like I'm a drug addict. It started when my bf had to pick up my medication for me as I was too Ill to go out myself. After 6 months of working with joe, the nice pharmacist and him never giving me issues with my bf picking them up before I was very surprised to get a call from my bf telling me they would not allow him to pick up my medication. He told me it was a new lady Asian pharmacist who was giving him the issues. So I went down to clear up the mess to ensure this didn't happen again as I am often unable to leave my house. She told me he needed to be approved by me and put on "my list" to pick up my meds for me. So I agreed as I do have narcotics i take so I could understand why this new lady was denying him my meds. This is where I thought my issues would stop. Nope, after she and others who worked there allowed him to pick up meds she then randomly refused him one day. Yes, even after he was put on my list of people allowed to pick them up by me in person. She said it was bc his license was expired. Wow, so if my licenses is expired would they deny me to pick up my medication too? Doesn't seem right. So I again went in to get my meds and talk to a manager about this. I spoke to the manager at cvs and at this point the good pharmacist (joe) was still working but was transitioning to a the new job. We talked and he said even tho it was wrong of her to give him my perscriptions, then all of a sudden deny him when the other times he had used the same license to pick up my medication. He agreed it was not right to allow him to pick them up, the. All of a sudden deny him my meds. Things were ok for 2-3 more weeks then he left the store. And now I am left to deal with a women who seems to want to cause me more stress, more anxiety, and make my life even harder then it already is as she again denied him to pick up my meds again this last Friday. So I again went in when I feel like crap and have a tore meniscus and will be having surgery soon. My bf stated this to her and she said she didn't care, that I had to pick them up. Then when I did she came up to the person who was checking me out, I assumed she was coming to counsel me about a brand new medication I had just been put on, but no she just had to tell me about a prescription for pain medication that my doctor upped due to my torn meniscus, and she would not allow me to have the script filled. Even tho my doctor added this, even tho it didn't have a "only fill on xx/xx/xxxx day" which my pain management doctor does when she gives me medication that she would want me to wait to fill, and my insurance would fill it on 11/30 but she will not allow me to have them till 12/5. This lady obviously has control issues. Or she has it out to make my life even harder. I have spoken with my insurance and will be transfering the umteen perscriptions I had filled with CVS to a place who respects me, who will counsel me on new medication I have, who will treat me as they would like to be treated and not like a drug addict. I have never had such poor service, and I have dealt with some horrible pharmacies.

Company: CVS Pharmacy
Country: USA

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