The Brick
Horrible Costumer Service

We Purchased a sectional couch with recliners from the brick and have had nothing but problems with it. We have had a service guy come and fix the pull strings 2x until they decided to replace the mechanism that reclines the chairs. Now since they decided to do this I waited over 1yr 1/2 to get these chairs fixed and this is with me calling at least once a week to find out when they will be fixed. I got nothing but someone will phone you back or you have to be patient. I think waiting 1yr 1/2 is being pretty patient. Once they finally got it is in place to get them fixed they tell me that they don't come to my town to deliver furniture which is a load of crap. So after more waiting to see how they are going to fix this again NO ONE CONTACTS me so I must phone again. Finally they pick them up and I wait 4 weeks to get them back again I had to call to find out what was going on. Again they tell me to be patient cause it takes from 10-14 days while I waited 4 weeks. Once I finally get them back to my home the delivery guys are extremely rude. We asked if they would mind taking off there boots before coming onto our carpet, the delivery guy got pissed off and yelled at my husband. So my husband said if you wont take your boots off we will just carry it ourselves. The delivery guy then storms out of our house. So now we are left to carry the couches ourselves as well as put the backs of the chairs back on because they removed them when they picked them up. I think that after waiting 1 1/2 years to get these fixed I SHOULD have had EXCELLENT service. I will never purchase anything from them again!!!

Company: The Brick
Country: USA

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