PromPrincess - Ciera Collection - Lisa Whaley
PromPrincess, A Division Of Ciera Collection, Owner Lisa Whaley ripoff in shipping costs, no communication, unauthorized charges on credit card

I ordered a prom dress for my neighbor whose family can't afford to buy her a dress. She picked out a dress from Prom Princess a division of Ciera Collection. At the time of the order I felt uneasy about the poorly designed web site but felt that if it was associated with yahoo shopping it must be legitimate. First mistake!

Yahoo wil let anyone hang up a shingle. The shipping costs were not disclosed anywhere. I was expecting a confirmation email detailing shipping and summarizing the order. I received nothing from the company. I started sending emails daily to the company and once received a one line reply that stated would you like to change your shipping method.

We were approaching a deadline with the dance and I sent several emails requesting a phone number so I could talk with someone. There was no reply, two weeks after ordering the dress it showed up and had been mailed next day air to the tune of $35.00. I never authorized next day air, nor did I request it. The dress was fine and worth the $99 we paid for it.

I do feel that we were ripped off in the shipping department. It was a poorly run organizaton and very misleading in the shipping department and virtually impossible to contact a living person. The Better Business Bureau had many complaints against this woman and her online companies. BEWARE! Of shipping costs.

Company: PromPrincess - Ciera Collection - Lisa Whaley
Country: USA
State: Ohio
City: Columbus
Address: PO Box 247571
Phone: 6144284888

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