Beyond the Rack
Beyond the rack customer service

"I recently purchased some 1200 thread count sheets from Beyond the Rack. After receiving them I stored them in the linen closet. Soon after I had guests come and put them on the bed in the guest room. While taking them out of the package they appeared to be high quality and I was satisfied with my purchase. After my guests departed I laundered the sheets according to manufacturers instructions I noticed the fitted sheet was covered in "pills" (little bumps like the sheets were old) I then went back on to the website and tried to contact customer service. After numerous attempts to contact with a person they kept rerouting my call to additional numbers trying to sell me additional services I went back to the website. I promptly received a reply email with a direct customer service number. I call immediately and explained my problem. I was very up front and told the service representative I was aware that I was past the return date but could she offer any help with a replacement or credit. She then ask me to photo the sheets and send her pictures. After she received the pictures she replied back by email that I was past the return date a (Which I had previously stated) and I could have a $15 credit on my next purchase. I am saddened by Beyond the Racks customer service and will not trade with them in the future."

Company: Beyond the Rack
Country: USA

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