Groupon Customer Service
Film Festival Deal Valid at Only One Venue, No Exchange

Terrible customer service! I bought a Groupon for the Hanava Film Festival, thinking I could use it at any location the movies were being screened... When I called today to see how I could know I would get the tickets for the movie I actually wanted to go see, I found out my Groupon was only for one venue... The schedule for the whole festival was linked to the original deal which is what made me think I could see any of the movies being shown at any of the locations... I saw that the venue I want to see is running a different Groupon offer that would get me to see the movie I want... When I called customer service to explain, I was told there was no possible way for them to exchange the offers
I didn't want to not spend the money, I just wanted it to get me what I wanted... I only had a 24 hour window to return it, and I missed it because I couldn't get in touch with the venues showing the movies until today to see if I would be able to see the movie I wanted...
Even a manager couldn't figure out a way to help me
I just wanted to get a deal that would allow me to do what I originally thought the deal I bought was going to do
I have never been so displeased with customer service!

Company: Groupon Customer Service
Country: USA

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