Wal-Mart
Treadmill Arrived With Broken Plastic Parts, Replacements Never Completed

This is by far the worst experience I have ever had while ordering a product. I cannot rate it because I still have yet to be able to use my Gold's Gym CrossWalk 570 Treadmill. When it arrived anything that was plastic on it was busted. I opened it late on a Friday so when I called the number provided on Saturday morning, no one was available as they only worked Monday through Friday. I called on Monday and told the lady I needed the left and right sleeves and the hood of the treadmill (every plastic part), as well as telling her that 6 of the screws and their plastic pieces that were around them were busted. I received the right sleeve and the hood over a week later. She had also told me that someone would call me to set up a time to come fix it, which was a call I never received.

I called back and talked with a guy this time and he was bit more helpful. He informed me that the lady did not state all the pieces that I needed and that she did not put in there that someone was to come and fix it. He corrected it, ordered the screw/plastic parts and left sleeve, and set it up so that someone would call me to set up an appointment to fix it.

A week later I received 6 screws, no plastic parts, and I have still yet to receive the left sleeve. I did receive the call from a lady who gave me another number to call when I received all the parts for someone to come fix it... But like I said, I have yet to still receive all the parts, and I only received 6 screws, not their plastic parts. Worse experience ever!!!

Company: Wal-Mart
Country: USA

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