Micro Center
Bad hard drive and poor service - HP laptop

Less than one year after purchasing my HP lap top computer at Micro Center in MI, my hard drive went bad one week before my online college course ended, with NO warning. The employee at the store wrote up the service ticket, and determined that it was still under HP warranty. 4 days later, no tech had even been assigned to my computer, and when he was, he ordered the part under the wrong warranty (M C warranty), even though they knew it was still under the HP one. Then, they ordered the wrong part, and it has been one delay after another. Calling the store gets you placed on hold before any person even answers. Then, when they do answer, they place you on another hold. It has been over 2 weeks, and the part has been replaced, but my data has not been retrieved yet after 3 addl. Days. It is VERY frustrating for someone who takes online classes.: (I will not buy from this store again.

Company: Micro Center
Country: USA

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