Value City Furniture
Niles Location in IL on Golf Mill disrespectful, dishonest, rude, horrible, concern for health reasons

Bought a Simones mattress, box spring, and baseboard from value city furniture in August for around $1100-$1200.By August the frame was broken and the bed had created weird lump on one side because I only slept on the other side. VCF sent a technician to come look at it and take pictures. He fixed frame and I was allowed to pick new mattress and box spring with some difficult and multiple calls. Go to store and pick new one out and get promised the one I chose was just randomly defective. Chose new one and not even six months latter air bubble issue occurs. Called again technical guy came out said oh I never see this in Simon's mattresses. I get a call from Heather the manager saying she would only replace frame after letting her know last time it was frame and box spring she goes on to say maybe I should invest a little bit more money and get a better product. I say six hundred plus for a mattress n box spring is not a lot? She says. I would never use that. Brand and no its nit a lot of money. I said well the salesmen and tech guy said it was she said oh ya one of them is lying to you. There products are defective and I am concerned my mattress was too

Company: Value City Furniture
Country: USA
State: Illinois
City: Niles
Address: 500 Golf Mill Center
Phone: 8477689714

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