DirecTV
Overcharges, Freezing Equipment and $420 Early Termination Fee

Switching to DirecTV was an expensive mistake.

Problems experienced:

Overcharges; DirecTV promised a refund for the overcharges, but I have not seen the refund yet;

Despite all of these problems (see below), DirecTV is still billing me $420 for an Early Termination Fee (ETF);

The TV screens often freeze (with no sound);

The TV screens often partially freeze, showing pixels momentarily;

The client units often will not turn on the TV (via remote or button in Genie) until power is cycled on the client unit, which takes several minutes to reboot;

Despite calls to DirecTV and a visit by a DirecTV technician, who came to look at the problem with the client units not turning on the TV (via remote or button on unit), no problems were resolved;

Often, the voice and video are not synchronized, which is very annoying;

Often, the DVR will not respond, or will not respond until 15 or more seconds (or about a minute) later;

On 16-DEC, we were watching a movie (for $5.99), when the movie stopped half-way through, and then wanted us to pay $5.99 again to resume/restart the movie;

DirecTV is now claiming that their records do not show that any repair technician ever came to work on the problems, and were therefore not given a chance to resolve the numerous problems;

DirecTV is abysmal, and for DirecTV to also charge a $420 for Early Termination Fee, despite the numerous problems, is revealing.

Therefore, buyer beware!

Company: DirecTV
Country: USA
State: California
City: El Segundo
Address: 2230 East Imperial Highway
Phone: 18005315000
Site: directv.com

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