The Pyramid Collection
Lazy, Rude, Cheap, False

Highly disappointed in this store and will be doing many reviews on thier customer service. I really liked this company until I recieved a gift and tried to exchange it. THis company is lazy - they never exchanged it. They claimed not to have seen the exchange form. (Even though I wrote on the front and back - and included my number.)

They credited the wrong account and didnt send me my new item or send me my money back. I was on hold for over an hour! Talked to 2 customer service reps and a manager. No one could help - just said they were sorry. Nothing was done.

I will not recommend this company to anyone, which is sad, I thought they had neat clothes. The items I sent back were cheaply made though. Figured I would give it one more chance with an exchange - and this was back in September. It is now December and still nothing. This company is slow on contacting customers back and does not follow through. The 100% customer satisfaction is a joke.

Company: The Pyramid Collection
Country: USA
State: Massachusetts
City: Whitinsville
Address: 355 Main Street Whitinsville, MA 01588
Phone: 18777561628
Site: pyramidcollection.com

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