LifeSafer
Liars with Bad Customer Service
- 04-25-2026
- 4
WARNING! DO NOT SELECT THIS COMPANY. I have had a LifeSafer device installed on my vehicle for one week and three days. There have been nothing but issues from the start.
1. I set my appointment online one afternoon for my install the next day. A customer service agent called me in the evening to finish setting up my account and confirm my install. He was not able to get ahold of the shop so he told me to call back in the morning to ask another agent to confirm the shop could install that day. He told me it would cost $120 for the installation. I called back in the morning (it took 35 minutes for them to answer the phone). The agent called the shop I selected and they didn't have any of the devices to install. She called a couple of other shops and made an appointment for me at a shop near my house and told me they could only do it if I dropped it off. I asked her to confirm that the installation price was $120 which is what the agent the night before told me it would cost. She called the shop back and when she came back on the line she told me it would be $140. I said "okay". I called the installer on the way because I couldn't find the shop. He said he'll be there and to drop off my truck. I told him I had to go back to work and he said he would call once he started working but he should be done by 4pm. This was a 1pm. The mechanic texted me back when I was on a Zoom call saying he couldn't complete the installation because I needed to pay LifeSafer first( even though he never called to say he was starting). He called. Texted again and I text him back stating that I was in a meeting and would call and get it straight once I was finished. I called LifeSafer once I was off my call. The agent said that they should be able to complete the install and I would be charged on my LifeSafer acct later that night. I asked if she would call and tell him that. She did. When she got back on the line with me I asked that she confirm that the install price is $140 so I could be prepared for when I picked it up. She called them back and then came back to me she said that I was going to be $200(He later explained that he charges $250 but lowered the price bc of the confusion). I asked the LifeSafer agent if I could speak with a Manager or someone in leadership because I was given two incorrect prices and need to be compensated for the additional cost I had to pay because their representatives gave me the wrong price. I would've went somewhere else or chosen another interlock company. She said she would put in a request and they'd call me within 30 minutes. That was on 4/14/2026. Today is 4/24. I have not received a call from a supervisor.
I have called them almost every day since 4/14. Some of their agents have told me that I should receive a call within 24-48 hours. Others have confirmed that the request is in. Some have put in new requests. Others have said they can't add a new request once there is one in. So there are lot of lies coming from the Customer Service Department of this company.
Just today(4/24), I had to call l them because I received a code on the device saying that I would be locked out next week. I called the Customer Service line and selected the option for if I was having trouble with my device. The device is thinking I tampered with it because the installer they sent me to didn't have any mounts to mount the camera like it's supposed to be. So the camera has been sliding around my dashboard for the last week and a half. When I got out of my car today for lunch it slipped out the door. I noticed a the devices looks like it's opening on the side but it's because it fell out the door. I explained this to the agent. She said I would have to have the device reset. She called the shop who installed the device. Scheduled the appt. When I got home I looked up the installer that I originally wanted to go to because I have been calling the person who installed the device and left it unmounted since last week to get it mounted but he hasn't had any mounts to do so. I remembered how much trouble I had at the install shop so I looked up more installers and called LifeSafer back to have them schedule me with another installer. The second agent was rude. She tried to loud talk me when I told her the hours of some of the shops are incorrect and when I asked her to confirm the price that the shop is going to charge for the reset. Both agents I spoke with this evening said $79.50. That is the price LifeSafer charges for the reset but I needed to know how much the shop is going to charge. I asked her if it was the LS price or the shop price. She said it was the LS price. That is unimportant because LS is going to charge it to the account anyway. When I customer asks what the price is when the company is making the appointment, we are asking for the price the shop is going to charge.
So in a nutshell it's been a complete mess! Their agents aren't trained and their management team is unresponsive.
Company: LifeSafer
Country: USA
State: Ohio
City: Cincinnati
ZIP: 45241
Address: 36 Park 42 Dr
Phone: 2402986500
Site: lifesafer.com
1. I set my appointment online one afternoon for my install the next day. A customer service agent called me in the evening to finish setting up my account and confirm my install. He was not able to get ahold of the shop so he told me to call back in the morning to ask another agent to confirm the shop could install that day. He told me it would cost $120 for the installation. I called back in the morning (it took 35 minutes for them to answer the phone). The agent called the shop I selected and they didn't have any of the devices to install. She called a couple of other shops and made an appointment for me at a shop near my house and told me they could only do it if I dropped it off. I asked her to confirm that the installation price was $120 which is what the agent the night before told me it would cost. She called the shop back and when she came back on the line she told me it would be $140. I said "okay". I called the installer on the way because I couldn't find the shop. He said he'll be there and to drop off my truck. I told him I had to go back to work and he said he would call once he started working but he should be done by 4pm. This was a 1pm. The mechanic texted me back when I was on a Zoom call saying he couldn't complete the installation because I needed to pay LifeSafer first( even though he never called to say he was starting). He called. Texted again and I text him back stating that I was in a meeting and would call and get it straight once I was finished. I called LifeSafer once I was off my call. The agent said that they should be able to complete the install and I would be charged on my LifeSafer acct later that night. I asked if she would call and tell him that. She did. When she got back on the line with me I asked that she confirm that the install price is $140 so I could be prepared for when I picked it up. She called them back and then came back to me she said that I was going to be $200(He later explained that he charges $250 but lowered the price bc of the confusion). I asked the LifeSafer agent if I could speak with a Manager or someone in leadership because I was given two incorrect prices and need to be compensated for the additional cost I had to pay because their representatives gave me the wrong price. I would've went somewhere else or chosen another interlock company. She said she would put in a request and they'd call me within 30 minutes. That was on 4/14/2026. Today is 4/24. I have not received a call from a supervisor.
I have called them almost every day since 4/14. Some of their agents have told me that I should receive a call within 24-48 hours. Others have confirmed that the request is in. Some have put in new requests. Others have said they can't add a new request once there is one in. So there are lot of lies coming from the Customer Service Department of this company.
Just today(4/24), I had to call l them because I received a code on the device saying that I would be locked out next week. I called the Customer Service line and selected the option for if I was having trouble with my device. The device is thinking I tampered with it because the installer they sent me to didn't have any mounts to mount the camera like it's supposed to be. So the camera has been sliding around my dashboard for the last week and a half. When I got out of my car today for lunch it slipped out the door. I noticed a the devices looks like it's opening on the side but it's because it fell out the door. I explained this to the agent. She said I would have to have the device reset. She called the shop who installed the device. Scheduled the appt. When I got home I looked up the installer that I originally wanted to go to because I have been calling the person who installed the device and left it unmounted since last week to get it mounted but he hasn't had any mounts to do so. I remembered how much trouble I had at the install shop so I looked up more installers and called LifeSafer back to have them schedule me with another installer. The second agent was rude. She tried to loud talk me when I told her the hours of some of the shops are incorrect and when I asked her to confirm the price that the shop is going to charge for the reset. Both agents I spoke with this evening said $79.50. That is the price LifeSafer charges for the reset but I needed to know how much the shop is going to charge. I asked her if it was the LS price or the shop price. She said it was the LS price. That is unimportant because LS is going to charge it to the account anyway. When I customer asks what the price is when the company is making the appointment, we are asking for the price the shop is going to charge.
So in a nutshell it's been a complete mess! Their agents aren't trained and their management team is unresponsive.
Company: LifeSafer
Country: USA
State: Ohio
City: Cincinnati
ZIP: 45241
Address: 36 Park 42 Dr
Phone: 2402986500
Site: lifesafer.com