Bodog
Would not cancel account

Stay away from this place. I tried to make a bet the other day and apparently it went through. I tried to log in and it said my account was suspended, weird because I just made a deposit. I called and was told my account was deactivated and I needed to send in a form of id. I told them I did not feel comfortable with this as they already had my credit card information and to go ahead and cancel my account. The rep I spoke with said account was already closed.

A few days later, looking at my credit card statement I see a charge from Bodog. I immediately called and was told the bet I made went through and I lost so there is no money to be refunded. I canceled my account 4 hours BEFORE the wager was to take place. I talked to everyone and anyone about gettting my card charged back for a bet that I canceled and finally ended up talking to the most condescending person they have working there. His whole customer service approach was to use analogies to a situation that didnt apply to me, and used Vegas as an example. "If you go to Vegas and lose are you going to ask for your money back?" Um no. I didnt create an account in Vegas and then cancel my account 4 hours before wager I did it through the site you work for.

After a rep listened to the tapes of my phone calls canceling my account I told this person that if my credit card was not charged back I would dispute it with my bank and they would request the tapes. He told me they would not deal with my bank and if I went this route I could never open an online account anywhere as they all share info and was making notes about me. Truly unprofessional as we are only talking about $60 here not hundreds or thousands of dollars. Go somewhere else and avoid.

Company: Bodog
Country: USA
City: San jose
Address: San Jose, Costa Rica
Phone: 18882630000
Site: bodog.eu

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