Xperience Days
Rude Customer Service

If all goes well... Good for you! Enjoy your excursion. If not check out my complaint and the others on here regarding customer service. I purchased a gift cert for my husband and he misplaced it. I could not find on the terms for a misplaced certificate although I was confident if I could provide all of the initial information they could hopefully cancel out my old code (seeing that it hadn't been used yet) and issue me a new code. Most gift card companies and gift certificate issuers will do so as long as you can provide the initial information and proper id. Customer service was extremely rude upfront when I phoned. They stated that their terms were posted on the website. They are not responsible for lost or stolen cards. Which I can understand however, if the code is not used why they could not cancel out that code and issue me a new one? I wasn't asking for a refund. They did not issue me a cash gift card??? Also, I couldn't find those terms on the website. All in all, our bad for misplacing the code and losing out on $XXX. XX but I can tell you for a luxury service/gift provider they WILL NOT go above and beyond for their clientele. It is never okay for customer service reps to be rude in any situation.

Company: Xperience Days
Country: USA
Site: xperiencedays.com

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