Netflix
Five DVDs Reported Mailed Never Arrived, Later Resent

I joined Netflix on their 2 week free offer and was pleased with the results. Then I signed up for the Unlimited DVD's per month for $39.95 plus tax.

After several weeks of good service, everything seemed to flop. They mailed me (or claimed to have mailed me) 5 DVD's from my Queue on one particular day. I never received the DVD's. After waiting 7 days for an item that was mailed from a location that's about 75 miles from my home I reported them to the company as being lost.

What are the odds of "losing" all 5 separate pieces of mail that were shipped on the same day? Lose 1... Maybe 2... But to lose all 5 at the same time doesn't make sense. Something's wrong! They haven't charged me for them yet... And I'm still a member. But they're listed in my lost DVD report. When I do cancel my membership, they'll probably charge me for them then.

When I reported to them that I hadn't received the DVD's, they immediately resent the same 5 to me (supposedly again) and I received them just fine. I don't believe they actually sent the first 5 that they claimed they did. But I may be stuck with having to pay for them.

There's either a glitch in their system as far as showing they were sent... Or... They say they sent them so that they can charge a customer the full price of a DVD that they say they sent and was never received.

Emails to them did no good. They only answered 1 out of 3 and it was a "form" letter. I don't know what the eventual outcome will be, but you can bet I will contest any charges that may be made to my credit card.

Company: Netflix
Country: USA
State: California
City: San Jose

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