Blockbuster Video
Unauthorized credit card charge

Blockbuster in Denton, Texas charged my credit card $45.27 for being late 8 days for three DVDs. I admit to being late and I don't mind paying a reasonable fee for my error. I asked how I could be charged this much for 8 days, and the manager explained I was charged the "daily rate."

I do mind unauthorized use of my credit card.

When I asked the store manager how this charge appeared on my credit card, she explained that "someone came in and paid the fees." I quietly told her no one had "came in & paid the fees." She suggested I check my card for identity theft. I countered with, "The idea that someone would steal my credit card, and then pay my Blockbuster late fees is not logical."

The transaction detail from the credit card statement plainly states about the "method card number was captured" is "01-Card number manually keyed." Blockbuster is so busted. I am told that "someone" came in the store & paid the fees with the card, but the electronic record proves otherwise.

When speaking to the issue of my permission to use the card, my account with BBV is over ten years old & I did not have any credit cards at the time. Also, I have not signed an agreement since that time. Somehow, the store had retained my most recent credit card information without my permission.

I have no need for the drama involved, so I will simply go to the store, politely request all information about me is removed from their database. It will be my last visit. No hate and no drama.

Done! Moving on for now, but the transaction record has been printed & placed in a file for safekeeping just in case a class action lawsuit is ever filed. I will be more than happy to help.

Company: Blockbuster Video
Country: USA
State: Texas
City: Denton
Address: 206 W University Dr
Phone: 9405659977

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