World of Warcraft
Non-Existent Customer Service and Canned Replies From WoW Support

I enjoy playing with other players around the world and so I'm hooked. Otherwise I would have dropped Blizzard and their online gaming. I'm so tired of the non-existent customer service and the form letter responses. Their rules are so blurred and general that the win each argument, which would explain the refusal or non existent supervisor to voice a complaint. Oh, did I mention the inability to speak with a live person? The in-game helper simply says sorry... And the most overused reply by WoW is" we cannot discuss privacy concerns of our members"... Even though the privacy concern has nothing to do with privacy and only involves me and no other... I'm sick of the canned responses, no help and no options for mediation. Hours of game play lost when a glitch occurs and they refuse to replace lost items or after a patch or after criminals in game steal your stuff etc. Wish I wasn't hooked and spent so much hard work and time lol otherwise I'd be gone. My best advice? Don't start stick with offline games or another company... Blizzard cant keep up with the multi millions of people who pay monthly and not have the infrastructure for all these gamers... Where is all the profit going? I even complained to Better Business Bureau... Blizzard sent the SAME canned response I received on their original complaint... I didn't even understand what the letter was referring to lol... Good luck.

Company: World of Warcraft
Country: USA

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