World of Warcraft
Server Downtime, Login Delays and Slow Support Responses

I have been playing World of Warcraft for about a year now and wanted to make sure everyone who considers buying the game is fully informed. If you choose to play, then you have to choose a server to play on. You should expect that your server, just like everyone else's, will be down for maintenance at least one day per week. Additionally, you should expect significant delays in the late afternoon and evenings logging on to the game and in accessing the more popular portions of the game once you have logged on. In fact, some evenings you may not be able access the most popular portions of the game at all. Finally, there is really no way to complain to Blizzard about these issues as they essentially have no customer service - it takes days to get a surly, unhelpful response. The unfortunate bottom line is that Blizzard does not allocate sufficient resources to ensure smooth consistent game play and these problems are only getting worse as time goes on.

Company: World of Warcraft
Country: USA

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