TicketMaster
Unauthorized Charges

Mary J cancelled her show in Baltimore. I had tickets to send my husband there for our anniversary (he loves Mary). I had a whole event planned around this show and was disappointed when it was cancelled. I then found out that she had a show in NJ which was not that far so I called Ticketmaster back to buy the tickets to find that the money that I spent on the Baltimore tickets was not credited back to me yet. So I placed the tickets on hold for 3 days. After three days the money still wasn't there and I lost the tickets (so the ticketmaster customer service rep said). I was upset. I changed my focus to a football game instead. When I went to buy the tickets for the football game my money was not there still. I called my credit card company to see what was going on and the money was credited but Ticketmaster charged again fo the NJ tickets after I was told that they could not hold them any longer. I was livid... I did not purchase these tickets and was lead to believe that they were gone. When I found out I called Ticketmaster to see what happened and to refund the purchase and was told that it was too late. They told me that once I gave them my information they had the right to charge it. I couldn't fight it through my bank because they didn't handle Ticketmaster disputes (even though I didn't authorize the purchase-go figure) nor with the vendor because the money was gone. Now I am trying to contact someone from Mary's staff to give me a refund to no avail. This was my worst anniversary EVER!

Company: TicketMaster
Country: USA
State: Maryland

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