Ticketmaster
Charged again for NJ tickets after Baltimore show cancelled

Mary J cancelled her show in Baltimore. I had tickets to send my husband there for our anniversary (he loves Mary). I had a whole event planned around this show and was disappointed when it was cancelled. I then found out that she had a show in NJ, which was not that far, so I called Ticketmaster back to buy the tickets, only to find that the money I spent on the Baltimore tickets had not been credited back to me yet. So I placed the tickets on hold for 3 days. After three days, the money still wasn't there, and I lost the tickets (so the Ticketmaster customer service rep said). I was upset.

I changed my focus to a football game instead. When I went to buy the tickets for the football game, my money was still not there. I called my credit card company to see what was going on, and the money had been credited, but Ticketmaster charged again for the NJ tickets after I was told that they could not hold them any longer. I was livid... I did not purchase these tickets and was led to believe that they were gone.

When I found out, I called Ticketmaster to see what happened and to refund the purchase, and I was told that it was too late. They told me that once I gave them my information, they had the right to charge it. I couldn't fight it through my bank because they didn't handle Ticketmaster disputes (even though I didn't authorize the purchase), nor with the vendor because the money was gone. Now I am trying to contact someone from Mary's staff to give me a refund, to no avail. This was my worst anniversary EVER!

Company: Ticketmaster
Country: USA
State: Maryland

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