Walmart
Defective DVD with no receipt

I had bought a blue ray dvd (the happening) at a walmart in wisconsin on my way back to illinois. A couple days after i got home my family and i were going to watch the new movie. I put it in and all the dvd did was go into loading mode. Kept loading and loading. I pulled it out to make sure that my player didnt go bad (pioneer blue ray DVD) and put in another and it worked fine. My player was determined to be fine.

So tonight 10/11 i went to my local walmart and said this dvd didnt work and i would like to exchange it. The woman behind the returns counter had to have the csm come over. When the csm came over they said the poilcy was no receipt, no return.in the past i have exchanged a bad dvd with no questions asked. So in essence i am stuck losing 30 bucks.

I have instructed my family NOT to shop at walmart anymore as well as tell all their friends. This policy stinks. I could see if i wanted money back but it was an exchange. The store manager came over and told me the same policy. The store manager went as far to tell me that is the policy for ALL electronics.

Company: Walmart
Country: USA
State: Illinois
City: Lake Zurich
Address: 820 S Rand Rd
Phone: 8474382200

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