Block Buster Store
Horrible customer service at the local block buster store

I'm a normal client in the block-buster shop (680 Bound Brook Rd Middlesex, NJ 08846-2109). I often go to the shop once per week and rent movies and likewise I usually purchase pre - seen films. I'd been visiting the shop for sometime today.

Today (07/13) I visited the shop and that I had requested the client support person who I have to trade a film that I'd purchased the prior week had some issues.

The client support individual (Sean) requested me togo and discover the movie myself to switch the film. I couldn’t find the film and went and requested for help and he was simply standing between your section and he questioned me togo and have towards the woman within the top desk for aid. I acquired some pre seen films (by having an intention to purchase them - I often purchase previewed films each week). I'd also obtained a film for hiring likewise.

I had been standing within the point and also the woman (I didn’t understand her title) was assisting me using the purchase. I'd provided my block-buster rental card for that film I needed to lease and also the four films I needed to purchase (the offer was to purchase two films and obtain two films free). The lady had some difficulties with performing the sale therefore she went and got Sean and he explained this 1 of films likewise had a sale label but he explained that that film wasn't on pre considered purchase.

And So I told him that I'm not thinking about purchasing the films when I am not obtaining the offer. He also ringed the film I'd requested to get a return additionally like a purchase and that I told him that that it had been previously bought and thus requested him to not ring that film like a purchase again.

He explained anything to herself and delivered anything back and he delivered the film that I needed to hire likewise. I'd applied my free film coupon for that and he voided it and he explained when I can’t hire the film using the free discount.

I dropped one-free credit about the discount and didn’t obtain the film I needed to look at and that I questioned him to obtain me the store-manager and he explained the supervisor is on holiday and he's the main one in control and he couldn’t do something about this. I expected him why he'd delivered the rental film without me requesting him to complete that and he didn’t react to that.

Meanwhile the lady went and got the film I needed to come back and he explained that I've to hold back as there's a-line accumulating. There have been four computers and three individuals operating in the shop and also the woman was requesting Sean whether she may help me within the next register and he explained "no". I waited for four individuals to hire the films after which he simply changed the films (didn’t band the film I needed an change) and offered it in my experience. I expected him for that film that we desired to lease and he explained that I will just make use of the discount once and he wouldn’t hire that film in my experience.

I had been insulted and humiliated in the shop before additional people in the shop as well as before another sales agents. I expected him when there is a corporate office quantity when I might wish to inform of the encounter and he explained he wouldn’t provide it in my experience and that I may consider the site for more information.

He was grinning as though he'd accomplished anything excellent towards the additional individual operating in the store and that I can easily see your partner operating in the store not experiencing great by what is occurring in the shop. While he held me waiting in the shop I questioned why another registers aren't available and he pretended as though he didn't hear me.

I'd left a note for that store-manager but never noticed from him!

Company: Block Buster Store
Country: USA

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