Freedom Mortgage
Rate Reduction Pitch, Then Appraisal Required After Promised None

I received a call from Al Lusk with Freedom Mortgage advising me that I now had the opportunity to take advantage of the lower

Interest rates. Also, that I qualified for a modification or the Homeowners Affordable Act. Also, that an appraisals was not necessary since my value or equity had drastically plummeted since the recession. He also informed me that I didn't have to pay any closing cost. I submitted all my information, then was informed by the people in underwriting that I did need an appraisal because the loan was submitted incorrectly. They sent an unusual appraiser out who evidently didn't have much experience due

To the fact that she had to take pictures of every room and submit them on the appraisal. Her comp's were also inadequate.

They mislead me for weeks or I should say months with a phone call saying everything was coming along until 3 months later to

Say, it wasn't approved because of the appraisals. I think this is what they do to mislead customers... Very disappointed and

Upset about the entire experience. Will have to look for a new mortgage company.

Company: Freedom Mortgage
Country: USA

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