TriState Basement Systems
Won't honor warranty!

In 2008 we had our cellar repaired for over $8, ooo by TriState Basement Systems from Barre, Vermont. The guy who came to our house told us that the water would never come in again and that we had a warranty that we could transfer to anyone else who owns the house. Part of the work we paid the Company and the Lead Worker had us pay him for some additional work directly. The end result is our basement just filled with water for the tenth time. The company could care less. When I call the guy who was running the job, he states he isn't working there anymore and that the owner has fled to North Carolina. We are so angry. We found several stories from upset homeowners all over the internet. This was a major investment for us and they were recommended by our Real Estate agent. I have since spoken to our Realtor who states that she has heard nothing good about them as of late.
If you are thinking of hiring a company to work on your homes foundation, check the Better Business Bureau first. TriState Basements does not even belong to them We found out when we called. We assume it's because of all the complaints. We have no idea what to do since I have had all my overtime cut back. We can't afford any more money for this problem. Everything in our basement has been ruined. Our dehumidifier was ruined and it's threatening our furnace.
Do not hire these guys! They could care less! We are so upset and have no idea how such rotten apples could have existed in our State!!

Company: TriState Basement Systems
Country: USA

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