Chase Home Finance
Loan Modification Denied and Original Bank Statements Thrown Out

I had been working with Chase for over a year on a loan modification only to find out from Chase that I did not make enough money to qualify! Isn't that why I requested a loan mod, because my income has reduced?! Wow! This is just part two of my complaint. I originally went to the Santa Ana (California) office and spoke with a Zachary Scoggins. It seemed to go well and Mr. Scoggins seemed sympathetic and seemed to want to help. While in the office, I had left several months of ORIGINAL bank statements that I really would have preferred Mr. Scoggins to copy. He assured me that he would mail the originals back to me. Of course I didn't hear back from Mr. Scoggins nor did I receive my statements back. I could never reach Mr. Scoggins but heard from several others. When I finally reached Mr. Scoggins, he informed me that he had thrown out all my statements like yesterday's garbage! I was appalled not only at the fact that he just threw them out and did not mail back as promised but his cavalier attitude about it. I spoke with his manager Art Moore and he had promised to at least send duplicates back. Well I had contacted Mr. Moore several times afterwards since January and received empty promises. To this date I have received NOTHING. Apparently the tone and behavior came from the top! So now I have no loan mod, no bank/misc documents and may be facing foreclosure soon! Way to go Chase!

Company: Chase Home Finance
Country: USA

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