Bank of America Home Loans
Total neglect of escrow close time

If you should be attempting to come to a decision between Lender of America and another lender, or in case your mortgage is likely to be prepared in the BAC Mortgage Loan Processing Centre in Brea, CA, please read this review. We're presently in escrow with Lender of America Mortgage Loans, and contains been an entire headache. Really, anything was proceeding easily up to the week before. Your mortgage processor informed us that after he obtained the final two impending products, our newest bank record and also the pest settlement, that people might visit underwriting which we ought to shut promptly. The moment both products were prepared, these were delivered to our processor two nights later. After which he vanished. We didnot get verification he obtained the files, we were not informed that people were in underwriting, he didnot return telephone calls FOR THREE TIMES. Meanwhile, e-mails were traveling all around the location between customers, vendors, escrow business. Three nights later, that was two times before we were designed to close escrow, he directs this concept. "Whew. I have been out for three times and am attempting to catch-up on my paperwork. BTW, we are not likely to have the ability to shut promptly". Our mouth simply fallen since I'd recognized our document lay freezing on his table while he was eliminated.

We contacted his supervisor by telephone and e-mail, we weren't approached. We contacted another supervisor within the same division and weren't approached. It's today your day soon after we were designed to shut and we simply got a note in the supervisor. It had been a broad concept that described our processor had an urgent situation and needed to keep suddenly which we were today in underwriting. No apology, no clarification of how these were likely to makeup for lost-time, and just why/how our document was forgotten. We're today final overdue, on the day that's not yet been decided. My partner and that I equally possess a constant revenue, large credit scores, switched anything in promptly. This wait in financing is actually because of our processoris lack.

DoN't pick Bank of America. They've terrible customer support abilities, may handle you prefer several, and also have no respect to sticking with a schedule.

Company: Bank of America Home Loans
Country: USA
State: California
City: Brea

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