Diamond Resorts International
Poor Customer Service

My family is going through some difficult financial times. I tried to pay the maintentance fee (which has increased so much since I purchased my timeshare) in payments after the the due date. With my mother's passing and an already limited budget I proposed to pay the fee but in 3 payments. They responded by reading from their scripts. They refused to make any concessions or realy listen. I asked to speak with someone who can make a compromise but was received with the same robotic script reading. So I agreed to pay an exta one time late fee of $50 and then an additional interest fee, that's it. But instead, they added an additional fee more than the first time. When I asked them about it they said, "oh its not a late fee its a collection fee." Wow! This is what you are dealing with at DRI. I do not recommend purchasing anything from them. I will sell my timeshare for a few dollars and rid myself of DRI once and for all.

Mr. T

Company: Diamond Resorts International
Country: USA
State: Arizona

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