Home Service Store
Avoid at all costs! - Installation of wood floors

Avoid at all costs!!!
I will make this brief. We purchased the flooring through Lumber Liquidators. The home service store sent Joel to give us an estimate. Joel gave us the estimate, said we would not see any nail holes or wood putty, and told us he warranties his installation for a year. Joel’s crew knew nothing about not having any nail holes or not filling gaps with putty. The flooring has many many unsightly nail holes and gaps filled with putty. Immediately after installation we had to have eight boards replaced. Even after several phone calls Joel has not returned any and has never come to our house to see the poor installation. Because of the awful installation the flooring has large gaps between boards and several boards are sticking up. Joel will not return phone calls and through the home service store told us he will not honor the warranty. The home service store told us they can do nothing but take our money. They claim “Count on us for access to pre-screened local and independent contractors, who will stand behind their work.” DON”T COUNT ON IT! The “HSS Credibility Check” must have some SUPER LOW standards.

Company: Home Service Store
Country: USA

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