Wells Fargo Bank Home Mortgage
Mortgage Modification Delays and Insurance Check Draw Not Processed

Wells Fargo Home Mortgage has the worst customer service... I have been trying to modify my loan for a year... They keep asking for documentation (which I have faxed and mailed already, and every time you speak to a customer service rep they keep asking the same questions... I am about to give up on my modification... But to top everything off my home had water damage (a pipe burst when I was out of town), my insurance company sent me a check to fix my property, and since it was endorsed to Wells Fargo I sent the check to them and I been trying for whole week every day being on the phone and I am still not getting a draw of 30% to fix my home.

I have been on the phone since monday and today is friday... Their customer service is incompetent and they don't care about their customers... Yesterday I spoke to a supervisor named Brandy and she assured me the first draw would go out. Today I called them to verify and the check and I was told that it wasn't even ordered, this after the supervisor assured me that this had been taken care of...

Company: Wells Fargo Bank Home Mortgage
Country: USA

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