First American Home Buyers Protection Corp
Home Warranty - Use another company!

Listed here is the fax I delivered to these National Home Guarantee jerks at 3:50 ET this morning, in the toll free fax number due to their Pasadena revenue office (the only real fax amount that seems in virtually any of the literature):

To whom it might worry:

I write-in mention of the Declare/Work-Order #6 — , that we submitted with First American Homebuyers Safety on Sunday night, 28th March, at roughly 7 P.M. Et. I'd unearthed that my 53-gallon hot water heater was no further operating, which I had been not able to re-light its pilot. I had been educated that I wouldn’t notice from your own company’s caught plumber until “Close of Business” on Friday, the 30th.

I eventually put a phone Sunday morning (29th March) for your developed plumber, a “Moore’s Plumbing & Heat, ” at (609) 758-9788, in desire of expediting a call-back from your own company. None was future.

After I hadn’t noticed something from your own company by mid afternoon of Friday, 30th March, I again named First American Homebuyers. The child who got my phone stated the callback from Moore’s Plumbing & Heat could be arriving “in several minutes” (his words). I requested they please contact me on my cell phone, to ensure that I’d don't have any possibility of missing their contact.

Moore’s Plumbing & Heat named me back, on my house’s land-line, at 7:10 P.M. That evening. The owner guaranteed that the technician called “Charles” could be out towards the home, between 1 P.M. And 4 P.M. On Thursday, 31st March (the next evening), to focus on our hot water heater. My spouse decided to consider the morning removed from work-in order to become house over time to allow the technician in.

The technician couldn’t re-lighting the pilot, possibly, and informed my spouse the issue was either a poor thermocouple or perhaps a fouled fuel thermostat regulator. He requested the required components, to become shipped by overnight shipping, and directed us to contact Moore’s again once they came on Thursday in order to be positioned on their Work table again. I created this phone at roughly 1:20 Thursday morning after getting our overnighted replacement pieces. I quit a Voicemail concept in the same “609” quantity, on a single Voicemail package using the same man’s speech in its introduction, showing that I needed to become positioned back about the Moore’s Work board. I expected to get a return phone, and quit my mobile number and my home’s land-line number.

After I received no-call back from Moore’s Plumbing, AGAIN, I named National Homebuyers, AGAIN, on Friday, 2nd April. This time around I talked having a “Linda, ” who put me on “hold” and named Moore’s. While she returned about the point with me, Linda stated that the person at Moore’s had “been consuming lunch” after I named his organization the prior evening, and hadn’t gotten the phone call. I had been guaranteed that my repairs were “back on” the Moore’s Plumbing “Job board” (a phrase I learned from my discussion with Linda, and am today utilizing within this communication with National Homebuyers). I had been also informed to anticipate a fix technology between “one P.M. And four P.M.” on Friday, 3rd April.

It has constituted an unconscionable and inexcusable delay in making something that I had been guaranteed, upon researching your advertising literature at length and shelling out my $510 in Quality, could be easy and regular. When I informed “Linda, ” the only real cause American Homebuyers hasn’t been approached by my proxy challenging the instant reimbursement of my quality is, this pulled-out frustration didn’t happen in November, or Jan, or Feb (when exterior conditions of this type of the mid atlantic area float round the 20-level tag!). Nevertheless, we're NEVERTHELESS without heated water for dishwashing... NEVERTHELESS without heated water for washing... And we're NEVERTHELESS getting cool bathrooms to visit work-in the day... FOR NIGH ON THE FULL WEEK.

Friday the Next is NOWADAYS. And today’s “1:00-400 P.M. ET” appearance screen ends in five (10) units.

I’d suggest you've a plumbing/heat restoration vehicle before my home instantly. (“Immediately, ” within this scenario, indicates “now.”)

I’d even be thinking about reading only precisely what kind of a fool or perhaps a moron you consider me for.

... And that I closed it. Used to donot notice a darn thing. And so I named AHBP again (!), and was informed the technician is "operating one hour delayed..." one hour delayed?! At 5:40 P.M. On the Friday, he is operating "one hour overdue?!" For what? Happy time?

Company: First American Home Buyers Protection Corp
Country: USA

  <     >