AMHSI, Option One, WL Ross Co
Poor Customer Support

American Mortgage Maintenance, Inc.

P.O. Container 631730

Irving, Tx 75063-1730

Mr. Wilbur Ross

WL Ross & Co.

1166 Method of the Americas

27th Ground

Ny, Ny 10036

I understand anybody who's scanning this has experienced the-hell that's National Home Loan Maintenance, Inc. Or AHMSI or Option One Mortgage. The organization has become possessed by Mr. Wilbur Ross, Jr. Of WL Ross & Co., an entrepreneur and billionaire. Soon after the purchase of the organization out-of bankruptcy, he shifted all "customer support" calls through Pune, India.

Here are a few of the issues personally, I confronted:

1. I had been committed in December and my name changed. I've delivered numerous characters and faxes and talked with “customer service” reps regarding this change. It's never been updated.

2. I required financing change written down and was refused since I'm creating my funds. I talked having a “customer service” consultant within the telephone who recommended I'd need to quit making funds for 3 months to obtain a mortgage loan modification.

3. I've created and required an escrow account to become put up with fees and insurance and also have gotten no reaction.

4. Formerly after I settled quantities over my payment per month, it had been put on primary; nevertheless, AHMSI takes my cash and pertains to a “corporate progress adjustment” though I'm not overdue on my bill.

5. Easily don't create a cost before the to begin the month, AHMSI calls me daily twice each day at both house and function though I've usually created my cost every month between your 1st and also the 15th of the month.

6. When I call or get a phone, I'm attached to a call centre in India. Their Language is usually inadequate. The folks in many cases are talking from the software and therefore are no aid whatsoever. I will never speak with the exact same individual. I've numerous occasions required to call-back exactly the same person to deal with my issues with the organization plus they recommended they CAn't achieve this.

7. Within the drop, I created a cost through Bill-Pay from my banking account when I usually do. AHMSI corrected the payment for no cause and not acknowledged my take into account the cost. Then they charged me a late charge and named me declaring that I had been overdue on my cost. I described what had happened and recommended I'd resend the cost. The “customer service” consultant I talked with recommended it'd been looked after, however they did nothing. I submitted verifications from my banking account but still nothing has been completed.

I ENCOURAGE ANYONE WHO'S HAVING DIFFICULTY WITH THE CORPORATION TO CONTACT THE MR. ROSS, AHMSI, as well as your elected officers. If you're not particular who presents you, you may visit www.vote-smart.org

Company: AMHSI, Option One, WL Ross Co
Country: USA

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