Citi Mortgage Home Loan
Escrow Error Left Property Taxes Unpaid, $500 Cancel Fee

CitiMortgage messed up my escrow account, and my taxes did not get paid. I found out less than a month before the date the county was scheduled to claim my property. I called and opened a ticket, and the money was in my escrow account. I was told the issue would be resolved in 24 hours. I called back a couple of days later, only to find out the ticket was closed and no one knew anything more.

So they opened a new ticket and this time told me there was no way to resolve this quickly. We escalated the ticket, but that did not help. They told me not to go pay the taxes, that they would research it and take care of everything. They said they would call me back; no one ever did. Finally, within days of the county claiming my property, I went and paid the taxes myself.

It has been over a month past the final due date, no one ever contacted me, and I still cannot tell if they did anything at all. I would expect to at least see a credit, a notation, something on my account, but I do not. I can't believe how out of hand this got!

Now I want to cancel my escrow account, and they want to charge me $500. This is ridiculous. I did not make a mistake. I was told escrow was optional. $500 does not sound optional to me.

Company: Citi Mortgage Home Loan
Country: USA
State: Maryland
City: Gaithersburg
Site: citimortgage.com

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