America's Servicing Company
Poor customer service

I could probably write a book about this RIP OFF Company! My loan was also sold by Option One Jan 06. I became ill, contacted them in May 06. Stated organ has failed, going in for transplant in July. Please advise process if payment missed.By July 19, I had received no response. Each time I sent a letter (to have proof) and also faxed, it took 45 or more days for them to respond.By the time I return from the hospital, they are now calling me twice a day (or more) about the missed payment. They sent a letter stating options were to add the missed payments at the end of the loan or receive a deferment / moratorium. It took so long for a response, I wrote the chairmans office. I now know why the company sucks! It took that office so long to respond, I had forgotten I had written them (over 60 days). And, then the lady said she had to go back to the customer service office. (Completely unable to assist.) Just to cut this short, let me warn you, if you are late on a payment you are not eligible for a deferment. If you are late, you are unable to add a payment to the end of your mortgage, so I ask—why send a letter offering the options? They finally sent a letter to foreclose, I went to an attorney.

If your loan is sold, I strongly recommend you re-finance elsewhere!

Company: America's Servicing Company
Country: USA

  <     >