Poolsupplies.com
Defective pool line

I purchased a pool liner from them. It had two seams instead of one. The customer service rep confirmed it should only have one. At one seam, the connection between the bead at the top and the top of the seam was not attached thoroughly and weak. When the installer tried to attached this section to the j trim, it ripped from the weight of the liner. Pool Supplies stated they would call me back and let me know, but after 3 phone calls and 3 days - i finally was told this was on a warranty item and suggested i call the manufacturer myself.

Company: Poolsupplies.com
Country: USA

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