Better Business Bureau BBB
Retired Business Owner Says BBB Rating of Member Business Is Meaningless

I'm retired from a business I ran for 20 years. The points made in the consumer complaints (Better Business Bureau or Buyer Better Beware? BBB. Nationwide Alert! THE FOX GUARDING THE HEN HOUSE consumer complaints (#1343) about BBB are certainly valid.

The BBB gives 'member businesses' a great deal of latitude in response to consumer complaints against them. After all, their primary income is from these member businesses.

The BBB will quickly give a non-member business an unfavorable rating on the basis of a one-sided customer complaint.

I used to tell my customers to call the BBB. I was a non-member, and had a satisfactory rating. I always explained that a satisfactory rating of a non-member was, in fact, an indication of genuine proper performance; a satisfactory rating of a MEMBER business was meaningless.

Rons_address@hotmail.com
Ron Wilson
219-295-1528

Company: Better Business Bureau BBB
Country: USA
State: Indiana

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