COX Communications
Poor Customer Service

Signed up for service on 3-25-08; Called on 5-25-08 because had never received a bill; was informed that I was in the process of cut-off due to lack of payment. Never did receive information as to what happened to the bill. Asked for another billing and was informed that the June bill had already been sent and was provided balance. Finally received July bill with past due payment. Paid billing and was informed that amount due on 8-16-08 would have to be paid by 8-6-08 or service would be disconnected. This was a "courtesy" to help me get caught back up. Customer service was rude, unhelpful and would make no allowances for their billing errors. I have canceled my services. I will use sat. Services from now on.

Company: COX Communications
Country: USA
State: Arkansas
City: Fort Smith

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