Verizon Online
Verizon Online's Unfair Billing Practices and Customer Care!

In February after creating a cost, I organized by having an (clearly ourtsourced) Verizon Online billing client consultant to possess my funds instantly taken from my bill.

The representative mentioned that my payment was $41 to become taken about the 16th of every month. I provided the repetition with the necessary money treatment info info in addition to my telephone number and current email address.

I received a statement from Verizon in June. The statement I obtained suggested an overall total due cost of $324.in a situation of surprise, I approached Verizon to discover how may I owe this type of large quantity if my funds were being immediately taken.

A representative called Mr. Sue examined and stated that my last cost was in Feb but stated he noticed nothing about automated funds. I subsequently questioned why Verizon didn't inform me until nearly 6 months later that funds hadn't been obtained?

The representative said he did not understand and moved me to "Financial Help" division. Upon talking to a "monetary repetition", I had been educated that she was sorry I didn't obtain any expenses which my handle was appropriate.

I explained that I'm on unemployment and not able to spend this type of large quantity and required fee plans. She recommended me the one thing she might do is always to provide me until July 2nd to pay for the statement of course if the statement wasn't compensated subsequently my web providers could be disconnected.

This Can Be A distinct clase of unjust payment exercise and customer service. After being fooled to think my invoice had been taken, and never getting quick notice of insufficient cost, I ought to atleast be provided a far more sensible payment agreement without disruption to my online sites.

I feel the thorns of "ripoff!"

Company: Verizon Online
Country: USA
State: New Jersey
City: Trenton
Address: P.O. Box 12045

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