Cellcom Wireless
Overall Experience

On a 1 to 10, I give Cellcom a 1-. I switched from Sprint to cellcom to reduce my monthly cast of service.

Starting with the phones, nothing but troubles, spend hundreds of dollars, upgrading and servicing them.

Services: Very disjointed as what plan is appropriate and when I went on vacation and used my phone, i ran up extraordinary charges, unknowingly for long distance, roaming, minutes etc., w/o any warnings from Cellcom that there was a better way/plan etc. Very poor customer care.

Finally, I had been waiting for my contract to be up s oI could switch to another carrier. Several weeks ago, I was in the local Cellcom store t opay my bill and I was advised that my contract was up, making eligable for a phone upgade etc.

After hearing that, thinking my contract was up, I went to another carrier, signed new contracts etc., only to find out that my cotract with Cellcom was not up, apparently up enough for a phone upgade!

Now I'm charged $285 for a deactivation fee and all they can do is appologize to me for the misunderstanding.

I don't know what my recourses are, but I am mad as hell and want to share my experience with anybody that will listen, congressman, local officials and everybody i know or who might want to know about my rediculously negative experience.

I can't imagine Cellcom being in business in 5 or 10 years, because you just cannot be successful treating customes without care... They let fine print and complicated plans / rules drive their bottom line... A sure formula for disaster!

Hope this gets t othe CEO... He needs t oknow what lack of cutomer care is driving results toward the ditch!

Company: Cellcom Wireless
Country: USA

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